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Bookings & Pre Departure EnquiriesMon-Fri 8:30am - 8:00pm / Sat 9:00am - 6:00pm / Sun 10:00am - 5:00pm
Send us a Message: royalcustomerserviceuk@rccl.com -
Post Departure EnquiriesMon-Sun 9:00am - 5:00pm
Send us a Message: customerrelationsuk@rccl.com -
Media EnquiriesUK Press Office
Pleas note that this email address is for enquiries from the UK media only. The Press Office does not have access to customer booking information and is unable to transfer calls. For all customer enquiries, please use the pre or post departure contact details listed above and a member of the team will be happy to assist you.
contact us
We are here to help with reservations, Crown & Anchor memberships and general questions. If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience.
- What are the pre-cruise testing requirements for my cruise?
- What vaccines are required to travel on a Royal Caribbean cruise?
- What travel documents are required to board?
- What are the top things to know after I have booked a Royal Caribbean cruise?
- When should I arrive at the port terminal to board my cruise ship?
- Can I book back-to-back cruises at this time?
- If I test positive for COVID-19 right before my cruise or on the cruise, what is your refund policy and what associated costs are covered?
- When can I check-in for my Royal Caribbean cruise?
- How do I get luggage tags?
- What documents are required to check-in?
- How can I get my Royal Caribbean cruise boarding pass (SetSail Pass)?
- Where do I find my cruise reservation documents?
- Will holds be placed on my credit card when I create an onboard account?
- What's included in Royal Caribbean's ticket price?
- Do I need to make a reservation for dinner in the main dining room?
- What internet options are available on board Royal Caribbean cruise ships?
- What are the dining options onboard?
- Do I need to make a reservation for entertainment onbaord?
- How can I find the deck plans for my cruise?
- What kind of refund am I entitled to if I cancel my cruise booking?
- How do I purchase a Royal Caribbean beverage package? How do I cancel?
- Should I choose to cancel a reservation confirmed under a non-refundable deposit fare, what refunds will apply?
- When is the final payment for my cruise vacation due?
- How can I make a payment on my booking?
- How long do refunds take to process?
Tell us about your inquiry so we can better assist you
Is your question regarding an upcoming cruise
Tell us about your inquiry so we can better assist you
Did you book your cruise:
If you booked through a travel agent / agency:
If you booked through a Travel Agent/Agency and need to make changes to your reservation, you will need to contact them directly, as We can't process those changes, unless you booked directly with us.
For more questions regarding travel Agents / Agencies, please click here
contact us
We are here to help with reservations, Crown & Anchor memberships and general questions.
call us
Still have questions?
If you still have questions, please call one of the numbers below so we can further assist you.
call us
- Bookings & Pre Departure EnquiriesMon-Fri 8:30am - 8:00pm / Sat 9:00am - 6:00pm / Sun 10:00am - 5:00pm
Send us a Message: royalcustomerserviceuk@rccl.com - Post Departure EnquiriesMon-Sun 9:00am - 5:00pm
Send us a Message: customerrelationsuk@rccl.com - Media EnquiriesUK Press Office
Pleas note that this email address is for enquiries from the UK media only. The Press Office does not have access to customer booking information and is unable to transfer calls. For all customer enquiries, please use the pre or post departure contact details listed above and a member of the team will be happy to assist you.
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